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BCPL Annual Reports, Strategic Plan and Other Publications

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Administrative Offices


Administrative Departments


Baltimore County Public Library Administrative Offices

320 York Road

Towson, Maryland 21204

     Hours: Monday through Friday, 8:30 a.m. to 5 p.m.



Fax: 410-887-6103

TTY through Maryland Relay

Board of Library Trustees

Baltimore County Public Library Administrative Offices
320 York Road
Towson, Maryland 21204




Has overall responsibility for the management of the library system, for strategic planning, serves as liaison to the County and State government and is accountable to the Board of Library Trustees. Oversees Fiscal Services, Human Resources, Planning, Projects and Data, and Technology Support.



Paula Miller


Assistant Directors

Each Assistant Director directly oversees a group of branches as well as a selection of Administrative Office departments.



James Cooke




Natalie Edington


Adult and Community Engagement

Coordinates system-wide adult programs and community engagement activities, including BC Reads. Establishes strong partnerships and collaborates with local agencies serving adults. Provides guidance and support to branches and Administrative Office departments in delivering services to adults, including creating service guidelines, developing and delivering staff training and overseeing programming for adults and community engagement activities.



Julie Brophy


Collection Development

Selects and orders materials for all branches, the mobile libraries and the County Detention Center. Materials selected include: children's, young adult and adult fiction and nonfiction print titles, large type, reference titles, Korean, Spanish and Russian language collections, music compact discs, books on CD, DVDs, magazines, downloadable audiobooks and ebooks, and more. Customer requests, demographic and consumer information, and the media are examples of major factors that influence the selection of titles. Oversees the shipping and receiving functions of materials ordered. Reconciles invoices and orders and directs materials to Technical Services for processing and cataloging.



Jamie Watson


Customer Support Services

Customer Accounts
Manages customer accounts and provides support to branch staff in resolving account issues.

Interlibrary Loan (ILL)
Provides access to materials that can be borrowed from other libraries in Maryland and nationwide and lends Baltimore County Public Library materials to other libraries.

Meeting Rooms
Coordinates booking of meeting rooms in all branches and Administrative Offices.




Deb Brothers



Customer Accounts




Interlibrary Loan



Meeting Room Bookings


Facilities Services / Facilities Management

Plans branch layouts, branch renovation and new construction, makes furniture, equipment and supplies purchases. Assists other departments in the library with the contract process. Keeps branch buildings and service vehicles in good condition and safe for customers and staff. Responsible for weekday delivery service to and from all library facilities. Bid Opportunities (Active and Closed)


410-887-6136 or 410-887-6100

Purnell Sterrett


Fiscal Services

Prepares annual operating budget for Baltimore County Public Library. Processes the payroll for all Baltimore County Public Library employees. Maintains accounts payable and processes payments for all vendors. Accounts for all funds received into the Baltimore County Public Library system.



John Santora


Human Resources

Provides and supports activities that attract, retain and motivate staff. Supports staff development and consults with managers regarding staff relations concerns and development. Contributes to the mission of meeting the needs of library customers by working to address staff needs, from recruitment to retirement.



Fax: 410-887-3025

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Cindy Pol


Marketing and Development

Promotes the services and products of the library to meet the needs of Baltimore County customers. Communicates these services and products to both customers and library staff through social media outlets, newsletters, newspapers, radio and television and other appropriate methods. Seeks outside funding to augment the library’s programs and services through grant development and writing and sponsorships, individual, corporate and foundation giving activities. The department acts as liaison to the Foundation for Baltimore County Public Library and to Friends groups.



Fax: 410-887-3304

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Linda Frederick


Planning, Projects and Data

Coordinates system-wide planning processes and the initiation, execution, and control of specific strategic projects and activities, including the library's strategic plan and the annual work plan process. In addition, staff acts as a resource for project teams. The department also coordinates all surveys done in Baltimore County Public Library, as well as the creation and analysis of reports so that everyone in the library has the data they need to make timely and effective decisions.



Emily Gamertsfelder



Responsible for purchase of furniture, equipment and supplies. Assists other departments in the library with the contract and purchasing process. Bid Opportunities (Active and Closed)



James Cooke



Assists with enhancing safety and security in our buildings including training of branch security officers and staff and investigating and resolving security incidents involving public disruptive behavior. Serves as the library resource for related security activities to ensure compliance with BCPL and County security policies and procedures. Does not deal with security of library’s data and network systems.



Natalie Edington


Technical Services

Catalogs, covers and labels all material for Baltimore County Public Library, both print and non-print. Enters and maintains the bibliographic records in the library catalog.



Jody Sharp


Virtual Services and Media Creation

Virtual Services

Supports branch reference services and provides direct reference service to online customers. Troubleshoots electronic resources including downloadables, databases and streaming videos. Creates and updates Baltimore County Public Library website content. Supports system-wide technology education initiatives. Support for digital security, managing the library's data, data backup, network systems, and website design is provided by the Baltimore County Office of Information Technology.

Media Creation

Creates multimedia programs to serve the needs of Baltimore County Public Library's staff and customers. Works with Baltimore County government to produce training and informational products for use with their staff and clients.


TTY through Maryland Relay

Liz Sundermann




Carl Birkmeyer


Youth and Family Engagement

Coordinates system-wide youth and family programs and engagement activities, including Summer Reading and Battle of the Books. Establishes strong partnerships and collaborates with local agencies serving youth and families. Provides guidance and support to branches and Administrative Office departments in delivering services to youth and families, including creating service guidelines, developing and delivering staff training and overseeing programming and outreach for youth and family engagement activities.



Fax: 410-866-7941

Marisa Conner



Board of Library Trustees


Board of Library Trustees

Baltimore County Public Library Administrative Offices
320 York Road
Towson, Maryland 21204
Fax: 410-887-6103


Current Board Members and Officers


  • John Holman, President

  • Aaron Slater, Vice President

  • Paul Schwab, Treasurer

  • Jane Eickhoff, Secretary

  • Maureen Walsh David

  • Henry "Chip" Hiebler, Jr.

  • Michael N. Netzer


Meetings of the Baltimore County Public Library Board of Library Trustees

In 2018, the Board meets on the third Tuesday of the month at 7 p.m. The public is welcome to attend the meetings.


Meetings will be held at the following locations:


Agenda for the next meeting of the Board of Library Trustees


Agendas are posted as soon as they become available in PDF format.


Board of Library Trustees Meeting Minutes


We provide the approved Board minutes to help you better understand how the Board works for you. Visit our Board Meeting Minutes page for the current and previous year's Board minutes.


Are you interested in serving the Baltimore County community as a member of the Board of Library Trustees? Download our brochure [PDF] to find out more and download an application form. [PDF]


Baltimore County Public Library Vision Statement


Vision: Empowered and engaged individuals for a more inclusive and connected Baltimore County community.


Baltimore County Public Library Mission Statement


Mission: Providing opportunities to explore, learn, create, and connect.


Baltimore County Public Library Values



  • Our customers & communities

  • Equal access & intellectual freedom

  • Flexibility & collaboration

  • Continuous improvement


Baltimore County Public Library's Annual Report, Strategic Plan, and Other Publications


Annual Reports






Revised: March 16, 2018