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Chapter 1: Emergency / Crisis Assistance


Related Topics: Domestic Violence | Domestic Violence Crisis Shelters | Rape | Runaway | Shelters | Suicide


Jump to Information About: Emergency Medical Facilities | Hotlines


Go To: Table of Contents | Index of Agencies


Call 911 to reach Police, Fire and Medical services in an emergency.



Emergency Medical Facilities:


Baltimore County Crisis Response System (CRS)
Mental health crisis hotline 410-931-2214
24-hours, 7 days a week  community hotline for mental health emergencies and information and referral responses to the entire county. It is staffed by mental health professionals. Provides a telephone triage and intervention, a Mobile Crisis Team, in home intervention for families, face-to-face evaluation of needs, community education, and linkage to community treatment and support.


Franklin Square Medical Center
9000 Franklin Square Drive
Baltimore, Maryland 21237-3998
443-777-7000, TTY: 443-777-7950; Emergency Department: 443-777-7068
Patients identified as needing emergency psychiatric evaluation are assessed and referred to the appropriate level of care.


Good Samaritan Hospital
5601 Loch Raven Boulevard
Baltimore, Maryland 21239
443-444-4000 or 443-444-8000,  Emergency Department: 443-444-3830


Greater Baltimore Medical Center (GBMC)
6701 North Charles Street
Towson, Maryland 21204
443-849-2000; TTY: 800-735-2258; Emergency Room: 443-849-2225



Johns Hopkins Bayview Medical Center
4940 Eastern Avenue
Baltimore, Maryland 21224
410-550-0100, TTY:410-550-0316; Emergency Department: 410-550-0350.
Crisis and emergency psychiatric services are available during workday hours and on a 24-hour basis in the Johns Hopkins Emergency Department (Psychiatry): 410-955-5964


Maryland Poison Center
1-800-222-1222, TTY: 410-706-1858
24-hours, 7 days a week provides emergency triage and treatment information by phone for all types of poisoning or overdose cases involving all types of poisoning, including accidental exposures, bites, stings and industrial accidents, ocular, dermal and inhalation exposure. Referral for extended care may be made to any hospital in the area. Emergency calls are handled by pharmacists and registered nurses.


Northwest Hospital
5401 Old Court Road
Randallstown, Maryland 21133
410-521-2200, TTY: 410-521-2531; Emergency Center: 410-521-5950


Saint Agnes Hospital
900 Caton Avenue
Baltimore, Maryland 21229-5299
410-368-6000; TTY: 410-368-2001; Emergency Care: 410-368-2000


Sheppard Pratt Health System
6501 North Charles Street
Towson, Maryland 21285-6815
410-938-3000. An Urgent assessment can be arranged by the Admissions office at 410-938-3800.


  • Therapy Referral Service 410-938-5000;TTY: 410-938-3075 Therapy Referral Service (TRS) is a free, confidential telephone service that will provide referral information for programs and locations within the Sheppard Pratt System in addition to other community mental health resources. TRS is not a counseling hotline.


Sinai Hospital of Baltimore
2401 West Belvedere Avenue
Baltimore, Maryland 21215-5271
410-601-9000; Emergency Center: 410-601-8800
Patients identified as needing emergency psychiatric evaluation are assessed and referred to the appropriate level of care.


University of Maryland Saint Joseph Medical Center
7601 Osler Drive
Towson, Maryland 21204
410-337-1000; Emergency Department: 410-337-1226
Psychiatric consultants provide emergency psychiatric evaluations in the Emergency Department. For information call 410-337-1337.





211 Maryland
Dial 211; 1-800-492-0618 toll free throughout Maryland; TTY: dial Maryland Relay 711
Experienced staff members help callers explore their problems and connects them of the public, nonprofit and private community resources that can help with their situation. This service is free and confidential. Callers may remain anonymous. Available 24 hours a day, 7 days a week.


Alcoholics Anonymous
24-hours, 7 days a week answering service for those seeking help with a drinking problem.


American Red Cross of Central Maryland
Disaster Relief or Emergency Assistance: 410-624-2040; Office: 410-624-2000
Emergency communication and assistance to military families, 1-888-737-4306
24-hours, 7 days a week free emergency assistance to victims of fires, storms, and other disasters. Provides emergency communications and assistance to members of the United States Armed Forces and their families.


Baltimore Area Al-Anon Information Service
24-hours, 7 days a week answering service to help the family and friends of the problem drinker.


Baltimore County Department of Social Services
24-hours, 7 days a week referral line to connect you to a wide range of services and people who can best help you. Administers public social services for County residents. Administers public assistance to Baltimore County residents. Administers the Fuel Assistance Program for Baltimore County. Services include foster care for adults and children, adoption, services to pregnant and parenting teens, homeless services, and more. All reports of suspected child or adult abuse and neglect, as well as all requests for services to families, adults or adolescents are handled by this unit.


Baltimore County Domestic Violence Referrals
24-hours, 7 days a week hotline for domestic violence victims who need information and referrals for services offered in the Baltimore and Carroll County areas. Trained counselors offer crisis counseling and safety planning. Assists domestic violence victims seeking shelter, victim advocate and legal options.


Childhelp - National Child Abuse Hotline
1-800-4-A-CHILD (1-800-422-4453)
A nationwide service that provides confidential, assistance 24-hours, 7 days a week to children who are being abused and want help, to frustrated parents who are about to lose control and need help, to adults and children needing a local telephone number to report cases of abuse and to adult survivors of child abuse who are feeling unsafe or suicidal.


The Family Tree - Parenting HelpLine
1-800-243-7337; Main Office 410-889-2300
24-hours crisis, 7 days a week hotline staffed by trained volunteers which provides support, crisis intervention and resource information about stress management and child behavior management for family members during times of crisis and stress. The Parenting HelpLine serves the entire state of Maryland. This is a service of The Family Tree, which is dedicated to strengthening families and preventing child abuse and neglect through education and support.


Grassroots Crisis Intervention Center Inc.
410-531-6677, 1-800-422-0009 (Maryland Crisis Hotline)
Local crisis intervention services, including suicide, are available 24-hours a day, 7 days a week. Professional counseling staff will listen, provide support and make referrals. Crisis intervention counseling is available by phone or in person for anyone in need of immediate assistance with a personal, situational, or mental health crisis. Services are free of charge and confidential. Additional services include in-house and cold weather shelter.


Maryland Center for Missing and Unidentified Persons
If a child goes missing, immediately call 911. Then call 1-800-MDS-KIDS (637-5437), an answering machine is available after hours or in an emergency situation call the Maryland State Police Headquarters at 410-653-4200
The Center provides assistance and supports the State Police and all law enforcement agencies nationwide in locating a missing child. The Center produces posters of the missing child for immediate dissemination and coordinates a nationwide response by working closely with other Missing Children Clearing Houses nationwide.


Maryland Community Services Locator: Hotlines

Lists a wide variety of statewide hotlines that serve Maryland residents under the categories of Crisis Intervention, Disability assistance, Family / Financial Assistance, Health / Mental Health, Housing programs, Senior services, Substance Abuse, Victim services, Youth programs, and others.


Maryland Youth Crisis Hotline (Help4MdYouth)
A confidential 24-hours, 7 days a week, toll free hotline designed to meet the needs of individuals in crisis. The Hotline works from anywhere in Maryland, providing immediate assistance from trained local crisis intervention counselors who are familiar with the available resources in the county in which the person resides. Provides help for problems such as suicide intervention, drug and alcohol abuse, physical and sexual abuse, depression, loneliness, relationship difficulties and many other issues.


Narcotics Anonymous
24-hours, 7 days a week service for those individuals for whom drugs had become a major problem.


National Center for Missing and Exploited Children (opens in new window)
1-800-THE- LOST or 1-800-843-5678
Operates 24-hours toll free hotline for reporting leads on missing children. Provides assistance to families and law enforcement for missing child cases; provides online location for reporting Internet child sexual exploitation.


National Domestic Violence Hotline
1-800-799-SAFE (7233), TTY 1-800-787-3224.
24 hours, 7 days a week  hotline available for victims and anyone calling on their behalf to provide crisis intervention, safety planning, information and referrals to agencies in all 50 states, Puerto Rico and the U.S. Virgin Islands. Assistance is available in English and Spanish with access to more than 140 languages through interpreter services.


National Hopeline Network
1-800-SUICIDE (784-2433)
Trained crisis line workers answer calls from people who are depressed or suicidal, or those who are concerned about someone else. Available 24 hours a day, 7 days a week.


National Runaway Safeline
1-800-RUNAWAY (1-800-786-2929)
Confidential and free 24 hours, 7 days a week telephone service for youth 21 years and under and their parents, that does not tell you what to do or give out advice. The aim is to help you work through problems and find a plan of action. They can help you get a message to your parents even while you're on the run.  Assists with food, shelter, counseling, medical or legal help, or a ticket home. Provides crisis intervention, information & referral, and conferencing services to youth and their families through national and local telephone switchboards.


National Suicide Prevention Lifeline
1-800-273-TALK (8255), TTY: 1-800-799-4TTY (4889)
24-hours, toll-free service that provides immediate assistance to individuals in suicidal crisis, a friend, or family member by automatically connecting them to the nearest available suicide prevention and mental health service provider.



Revised: May 9, 2017