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What the Help Desk Supports

The first priority of the Help Desk is to provide users with assistance in getting connected to BCPL.NET and with other matters directly related to the correct functioning of the user's BCPL.NET account (such as email, ftp, etc.).

Operating Systems

We offer Internet-related support for the following Operating Systems:

Windows Vista
Windows 95/98
Windows NT
Windows 2000
Windows Me
Windows XP
Mac OS 8.0 - 10.4

We offer limited support for the following Operating Systems. BCPL.NET does not guarantee that anyone will be able to connect with anything other than one of the Operating Systems listed above; however, we do provide basic support for the following OSs:

Win 3.1, Mac 7.x - We provide limited support for Win 3.1 and Mac 7.x. BCPL.NET does not guarantee that you will be able to connect to us with either OS, and we highly recommend upgrading to a more recent Operating System.
Linux - We offer basic setup instructions for Linux-based computers. Because of the many different flavors of Linux, the Help Desk cannot provide troubleshooting support for Linux.
WinCE, Palm - We offer basic setup instructions for these Operating Systems. Because these OSs come in many different flavors, and because the Help Desk does not have access to these Operating Systems, we cannot offer any troubleshooting support for them.

Other Operating Systems: The Help Desk cannot provide any assistance with any other Operating Systems aside from giving the settings required to connect and/or use email.

Internet Services We Support

Webspace - The Help Desk offers basic assistance with personal webspaces. We provide help with logging into the UNIX shell account, setting up home directories for Web publishing, uploading/downloading Web pages, and setting permissions for directories and files.

Software - The Help desk only provides basic support for software directly related to email and the Internet (browsers, email programs, ftp programs). Basic support includes setting up the software, using the software, and simple troubleshooting. It does not include installing software or advanced troubleshooting. The Help Desk cannot resolve problems requiring the editing of the Windows Registry. The Help Desk does not provide support for any other software.

What We Don't Support

Hardware - BCPL does not provide support for keyboards, mice, monitors, printers, disks/discs, disk/disc drives, speakers, audio/video cards, CPUs, scanners, etc. We do not support any peripherals excepting modems. Modems - Modems are an exception to the hardware rule. The Help Desk provides basic support in troubleshooting modem problems. Please note, this applies to troubleshooting the modem through the Operating System. We do not provide any support in terms of installing or repairing the modem physically.

Phone lines - The Help Desk is not responsible for phone line problems. For problems with their phone line, customers should contact Verizon (or their local phone carrier).

Illegal operations - Illegal operations are caused by software problems/incompatibilities. Since BCPL does not provide software, software problems are caused by a problem on the user's computer, and cannot be resolved by the Help Desk.

Other ISPs - BCPL does not support any other ISPs. (AOL, Juno, MSN, etc.) We cannot assist with problems with other Internet Service Providers.

Specific webpages - The Help Desk cannot assist users in the use of a particular webpage (other than BCPL webpages). The Help Desk cannot help you with Hotmail, Yahoo or any other web-based email except BCPL's version of WebMail.

The Help desk does not make house calls. Also, we do not allow customers to bring in computers to have the Help Desk look at or troubleshoot their computers. The Help Desk only provides support through phone calls, emails, and faxes.

The Internet Help Desk does not make any recommendations concerning vendors. For example, we can recommend that a customer can get/purchase a controller-based modem, but we would not recommend that they get a specific brand of modem.