--------------------------------------------- VACANCY ANNOUNCEMENT: BCPL INTERNET HELP DESK --------------------------------------------- Baltimore County Public Library is seeking applicants for the following position at the BCPL Internet Help Desk: POSITION -------- Circulation Assistant II - Automation Support HOURS ----- 10 hours per week. Sunday 11:30 AM - 5:00 PM, plus an evening schedule to be worked on either Monday, Tuesday, or Wednesday 4:30 PM - 9:00 PM. SALARY RANGE ------------ $6.71 - $8.15 per hour. LOCATION -------- Automation Support Department Baltimore County Public Library 320 York Road Towson, MD 21204 NATURE OF WORK -------------- Under the direction of the Help Desk Coordinator, works at the BCPL Internet Help Desk answering a variety of questions by phone and e-mail from remote access Internet account holders, plus related duties as assigned. MINIMUM QUALIFICATIONS ---------------------- Must have working knowledge of UNIX, PPP, and related Internet technologies. Ability to communicate effectively orally and in writing. Flexibility. Trustworthiness and commitment to good customer service. DATE AVAILABLE -------------- Immediately. HOW TO APPLY ------------ Applications should be submitted in writing to the Personnel Office at the address below no later than November 14, 1997. Personnel Office Baltimore County Public Library 320 York Road Towson, MD 21204 BALTIMORE COUNTY PUBLIC LIBRARY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER. IF YOU NEED ASSISTANCE WITH ANY ASPECT OF THE APPLICATION PROCESS, PLEASE CALL THE PERSONNEL OFFICE (410-667-6177 OR TDD-284-0160). U.S. LAW REQUIRES ALL APPLICANTS TO SHOW PROOF OF IDENTITY AND RIGHT TO WORK IN U.S.