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HELP DESK POSITION AVAILABLE
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POSITION:
Circulation Assistant II, BCPL.NET Internet Help Desk

HOURS:
Saturday 9 AM - 5 PM and/or Sunday 12 PM - 5 PM

SALARY RANGE:
$6.71 - $8.15 per hour.
New pay scale effective 7/1/98 $6.91 - $8.39 per hour.

LOCATION:
Administrative Offices - Automation Support - BCPL.NET Internet Help Desk

NATURE OF WORK:
Under the direction of the Help Desk Coordinator, provides technical
support to BCPL.NET Internet Services customers. Uses telephone, e-mail and
FAX to answer questions related to the setup of personal computer software
and hardware to connect to the Internet. Keeps detailed records of
transactions with customers. Communicates with other members of the Help
Desk staff and the Automation Support Department.

ESSENTIAL REQUIREMENTS:
Competence with personal computer hardware and Microsoft Windows operating
systems is necessary. Experience with Macintosh systems and modem
communications helpful. Knowledge of and direct experience with the
Internet is required. Must demonstrate effective verbal communication
skills. Flexibility, commitment to customer service and the the ability to
work with people required. Ability to remember multiple details and
procedures. Ability to work independently. 

MINIMUM QUALIFICATIONS:
Completion of the 10th grade.

DATE AVAILABLE:
Immediately.

HOW TO APPLY:
Applications should be submitted in writing no later than June 18, 1998
to Paul Peeling, Help Desk, Baltimore County Public Library, 320 York
Road, Towson, MD 21204. For more information call Paul Peeling,
410-887-6148 or e-mail ppeeling@bcpl.net.

DATE ISSUED:
June 4, 1998
#55-98

BALTIMORE COUNTY PUBLIC LIBRARY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION
EMPLOYER. IF YOU NEED ASSISTANCE WITH ANY ASPECT OF THE APPLICATION
PROCESS, PLEASE CALL THE PERSONNEL OFFICE - (410) 887-6177 OR TDD - (410)
284-0160. U.S. LAW REQUIRES ALL APPLICANTS TO SHOW PROOF OF IDENTITY AND
RIGHT TO WORK IN U.S.