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MODEM LINE PROBLEMS
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This hasn't been a good week for modem lines at BCPL.NET. Some time late
Monday one of the PRI lines on 410-296-5500 went down, putting 23 modems
out of service. Bell Atlantic finally identified and fixed the line
problem early this afternoon (Thursday), so we are back to our normal
complement of 460 modems.  Unfortunately busy signals were common during
peak evening hours while the line was down.

We have also lost one of the POTS (plain old telephone service) lines that
feeds the modem pool used by Library staff.  This causes a "ring - no
answer" if you happen to hit the dead line.  Bell Atlantic is working on
the problem, and we hope it will be fixed on Friday.  In the mean time,
staff who get an endless ring can switch to 410-296-5500 until the staff
line is repaired.

BCPL.NET INTERNET SERVICES CONTACTS:
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Administration & Policy:           ispadmin@bcpl.net    410-887-6180
Sales, Renewals, Account Status:   accounts@bcpl.net    410-887-4172
Technical Support (Help Desk):     help@bcpl.net        410-887-3297
Usenet News Newsgroup Requests     news-admin@bcpl.net  410-887-6180
E-Mail & Newsgroup Abuse Reports:  abuse@bcpl.net       410-887-6180
FAX:                                                    410-887-2091
Help Pages:            http://www.bcpl.net/help.html
                       (or enter "help" at the UNIX shell prompt)
System News Archives:  http://www.bcpl.net/sysnews.html
                       (or enter "sysnews" at the UNIX shell prompt)