------------------------------------- JOB OPPORTUNITY AT BCPL.NET HELP DESK ------------------------------------- The following job opportunity at the BCPL.NET Help Desk may be of interest to some of our customers. This job announcement is also available in HTML and PDF formats at http://www.bcplonline.org/jobads. POSITION: -------- Circulation Assistant II - BCPL.NET Internet Help Desk HOURS: ----- 12 - 16 hours per week SALARY RANGE: ------------ $7.05 - $8.56 per hour LOCATION: -------- Baltimore County Public Library Administrative Offices Technology Support Department Customer Support Workgroup NATURE OF WORK: -------------- Under the direction of the Help Desk Coordinator, provides technical support to BCPL.NET customers. Uses telephone, e-mail and FAX to answer questions related to the setup of personal computer software and hardware to connect to the Internet. Communicates with other members of the Internet Help Desk staff and Technology Support Department. Performs related duties as assigned. ESSENTIAL REQUIREMENTS: ---------------------- Must have physical ability to use a telephone and computer keyboard. Accuracy important. Ability to organize work and follow through on multiple details. Knowledge of the library and its policies and procedures is helpful. Excellent verbal and written communication skills. Flexibility, commitment to customer service and the ability to work with people. Ability to work independently as well as a member of a team. Regular job attendance and punctuality. Experience with Macintosh systems helpful. MINIMUM QUALIFICATIONS: ---------------------- Graduation from high school or high school equivalency preferred. Demonstrated competence with personal computer hardware and Microsoft Windows operating systems is necessary. The Internet Help Desk requires competence with personal computer hardware including modem communications. Knowledge of and direct experience with the Internet is required. CONDITIONS OF EMPLOYMENT: ------------------------ May be required to work evenings and weekends. Must attend library sponsored substance abuse information program within one year of employment date. DATE AVAILABLE: -------------- Immediately HOW TO APPLY: ------------ Applications should be submitted in writing to Ellen Saunders, Baltimore County Public Library, Technology Support Department, 320 York Road, Towson, MD 21204 no later than November 22, 1999. Baltimore County Public Library is an Equal Opportunity/Affirmative Action employer. If you need assistance with any aspect of the application process, please call the Human Resources Department at 410-887-6177 or TDD-410-284-0160. U.S. law requires all applicants to show proof of identity and right to work in the U.S. ----------------------------------- BCPL.NET INTERNET SERVICES CONTACTS: ----------------------------------- Administration & Policy: ispadmin@bcpl.net 410-887-6180 Sales, Renewals, Account Status: accounts@bcpl.net 410-887-4172 Technical Support (Help Desk): help@bcpl.net 410-887-3297 Usenet News Newsgroup Requests news-admin@bcpl.net 410-887-6180 E-Mail & Newsgroup Abuse Reports: abuse@bcpl.net 410-887-6180 FAX: 410-887-2091 Help Pages: http://www.bcpl.net/help.html (or enter "help" at the UNIX shell prompt) System News Archives: http://www.bcpl.net/sysnews.html (or enter "sysnews" at the UNIX shell prompt)